Help Center
King AI help center — we're here to help.
Answers for subscriptions, credits, account access, generation issues, and privacy requests — most of them on this page. When you do need a person, we reply within 1–2 business days.
Capabilities
What we can help with.
Pick the topic that matches your question for the fastest route to an answer.
Email support
Write to us and we'll reply within 1–2 business days.
Manage subscription
Cancel, refund, or change your plan through the App Store.
Privacy requests
Request your data, delete your account, or opt out of analytics.
App reliability
Report a crash, a generation issue, or a billing question.
Tutorials
Step-by-step guides for every tool.
FAQ
Quick answers to the most common questions.
Answers
The six questions we get most.
These six cover the large majority of the mail we receive. If yours is here, you do not need to wait for a reply.
How do I cancel or change my plan?
Subscriptions are managed by Apple, not by us. On iPhone or iPad, open Settings, tap your name, tap Subscriptions, then choose King AI. On a Mac, open the App Store, click your name, then Account Settings.
How do I get a refund?
Refunds are Apple's to grant. Go to reportaproblem.apple.com, sign in with your Apple ID, and choose the King AI purchase. We can point you at the right flow, but we cannot issue an App Store refund ourselves.
Where did my credits go?
Free credits arrive every day. Plan credits arrive with each renewal — 100 a month on Starter, 250 on Standard, 500 on Pro. A balance stops accumulating once it reaches 5,000 credits.
Is my export watermarked?
No. Nothing is watermarked on any plan, including the free one, and commercial usage rights are included on every plan.
Which devices does it run on?
iPhone, iPad, Mac, and the web studio in a browser. The same account, library, and credit balance follow you across all four.
Is there a team plan or an API?
No. Everyone signs in with their own King AI account, there is no public API, and there is nothing to configure centrally for a team.
Where to go
Which page answers which question.
FAQ
What it costs, which models are included, what the output can be used for.
ExploreTutorials
Step-by-step guides when you know what you want and not yet how to make it.
ExploreSupport desk
Reaching a human: what to send, what gets triaged first, and how long it takes.
ExplorePrivacy
What is stored, how to request a copy, and how to delete your account.
ExploreHow it works
Before you write in.
Check the FAQ
Most common questions are answered on the FAQ page.
Try a tutorial
Step-by-step guides cover every tool and model.
Contact support
Still stuck? Email us — include your device, app version, and what happened.
FAQ
Support, answered.
How do I contact support?
Email us through the contact page and we reply within 1–2 business days. Payment, account, privacy, and safety issues are triaged first.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your device, open Settings, tap your name, tap Subscriptions, then choose King AI and manage or cancel.
How do I get a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com and sign in with your Apple ID to request one.
How do I delete my account or request my data?
Use the privacy options in the app, or email support with your request. We handle privacy requests promptly.
Do you offer live chat or phone support?
No. Support is by email and we reply within 1–2 business days. Payment, account ownership, privacy, and safety issues are triaged ahead of general questions.
Is there a team plan, an admin console, or an API?
No. Everyone signs in with their own King AI account, there is no public API, and there is nothing to configure centrally for a team.
Get started
Still need a hand?
Reach the King AI team through the contact page — we reply within 1–2 business days.