King AI Support
This is the desk, not the manual. If you want to solve it yourself, the Help Center answers billing, credits, and account questions on the page, and the FAQ covers what King AI costs and what the output may be used for. If you need a person, everything below is written to get your issue fixed on the first reply rather than the third.
Where to send what
Four kinds of request, and only two of them come to us.
- Refunds and billing disputes go to Apple. Every subscription and credit pack is sold through the App Store, so Apple holds the receipt and Apple issues the refund. Start at reportaproblem.apple.com.
- Cancelling or switching plan is self-serve. On iPhone or iPad, open Settings, tap your name, tap Subscriptions, then choose King AI. On a Mac, open the App Store, click your name, then Account Settings. Nothing needs to come through us.
- Generation, credit, and account problems come to us. A job that failed, a balance that looks wrong, a sign-in that will not take, or output you believe is incorrect — email the address below.
- Privacy requests come to us. A copy of your data, a correction, or deletion of your account. See Privacy for what we hold and why.
What to include
A first mail with these five things in it is usually a one-reply fix. A mail without them is usually three.
- The email address on your King AI account.
- Your device type, operating system version, and app version.
- A short description of what happened and the steps that led to it.
- For purchases, include the App Store receipt or Apple order ID when available.
- For generation issues, include the model, prompt, effect, aspect ratio, and approximate time of the request.
Screenshots help more than descriptions of screenshots. If a generation went wrong, the time it ran is what lets us find it in the logs, so an approximate timestamp is worth more than an exact retelling.
Priority paths
Payment, account ownership, privacy, and safety issues are triaged ahead of general questions, whatever plan you are on. Everything else is answered in the order it arrives, normally within 1-2 business days. Apple manages App Store billing, renewals, and refunds, but we can help you find the right Apple flow.
What we can and cannot do
- We can look into a failed or incorrect generation, correct a credit balance, help recover access to an account, and action a privacy request.
- We cannot issue an App Store refund, change your renewal date, or see your payment card — those live with Apple.
- We cannot recover work you deleted from your own library, so export anything you want to keep before you clear it.
- There is no team plan, no admin console, and no public API, so there is nothing account-level we can configure on your behalf beyond your own sign-in.
Before you write in
Two checks solve a surprising share of reports. Make sure the app is on the current version, since a failure that was fixed last week will still happen on last month's build. And try the same job once more before reporting it, because a model that timed out under load will often succeed on a second run; if it fails twice, that second failure is the one worth sending us.
Contact
Email support@kingaivideo.app for direct support. For press, partnership, and business enquiries, use the contact page instead — it routes to a different inbox and support cannot answer those.